Terms & Conditions of service

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Brighton Moving Company – Terms and Conditions of Service

These Terms and Conditions ("Agreement") govern the provision of removal services ("Services") by Brighton Moving Company ("the Company", "we", "our") to the Client ("you", "your"). By engaging the Company’s services, you agree to the terms set forth herein.

1. Services Provided

1.1 The Company provides removal and transport services for the Client’s goods as specified in the booking agreement.

1.2 The Company’s obligations are limited to the provision of transport, loading, and unloading of goods that have been properly packed, wrapped, and protected by the Client, unless otherwise agreed in writing.

2. Client Responsibility for Packing

2.1 The Client acknowledges and agrees that they are solely responsible for the packing, securing, and preparation of their goods for transport. The Company shall not be held liable for any damage, loss, or deterioration of goods that have been packed or prepared by the Client, including, but not limited to, items that are inadequately packed, insufficiently protected, or not identified as fragile.

2.2 The Client undertakes to use suitable packing materials to ensure the safe transport of all items. The Company strongly recommends the use of high-quality packing materials to prevent damage during transit.

2.3 The Client must clearly mark any fragile or high-value items that require special handling. The Company shall not be liable for any damage to unmarked or improperly packed fragile items.

2.4 In the event that the Client fails to properly pack any goods, the Client releases the Company from all liability for damage to such items, whether caused by improper packing, inadequate materials, or failure to secure the goods for transport.

3. Liability for Damage or Loss

3.1 The Company shall not be liable for any damage, loss, or theft of goods unless such damage or loss results from the Company’s gross negligence or wilful misconduct.

3.2 The Company’s liability for damage to goods shall be limited to the actual value of the damaged or lost goods, but in no event shall exceed the total amount paid by the Client for the removal services.

3.3 The Client acknowledges and agrees that the Company shall not be liable for damage to property (including, but not limited to, any residential or commercial property) caused during the loading or unloading process, except where such damage is caused by the Company’s negligence or wilful misconduct.

3.4 The Company shall not be liable for any damage to goods that have been packed or secured by the Client. The Client accepts full responsibility for ensuring that all goods are properly packed, protected, and suitable for transport.

3.5 Damages to Property: The Client agrees that the Company will take all reasonable precautions to prevent damage to walls, floors, doorframes, and other parts of the property during the removal process. However, the Company shall not be liable for any damage to paintwork, wallpaper, or other surfaces caused during the moving process, unless such damage is caused by the Company’s gross negligence or wilful misconduct. The Client acknowledges that normal wear and tear may occur during the moving process, and this is not the responsibility of the Company.

3.6 Fair Wear and Tear: The Company will not be liable for any damage caused by normal wear and tear, including but not limited to minor scuff marks, scratches, or pressure marks on walls, furniture, or items resulting from the nature of the move.

4. Time and Charges

4.1 The Company’s services shall be charged on an hourly basis, with time charged in 15-minute increments.

4.2 Time for the purposes of charging shall commence when the Company arrives at the Client’s location and shall end when the Client signs off the completion of the job. The time of arrival and departure shall be recorded by the Company and signed by the Client.

4.3 The Client agrees to pay for the full time spent by the Company from arrival to job completion, including time spent waiting, delays, or any additional services requested by the Client.

4.4 If the Client requires additional services not originally agreed upon, such services shall be billed at the Company’s prevailing rates and charged in 15-minute increments.

4.5 Any delays caused by the Client, including failure to provide access, interruptions to the move, or delays in instructions, may result in additional charges.

5. Payment Terms

5.1 A deposit is required to secure the booking. The deposit is non-refundable, except where the Company is unable to provide the agreed services.

5.2 Full payment for services rendered shall be due upon completion of the move, and the Client shall pay the full amount immediately after the completion of the move. Payment can be made by cash or bank transfer only.

5.3 The Client agrees to pay any invoices for additional charges within 7 days of receipt. In the event of non-payment, the Company reserves the right to charge interest on overdue amounts at a rate of 8% per annum.

5.4 The Client acknowledges that the Company shall have the right to withhold delivery of goods until full payment is received.

6. Insurance and Client’s Responsibility for Cover

6.1 The Company does not provide additional insurance for goods during transport. The Client is advised to arrange their own insurance to cover the value of their goods during the move, as the Company’s liability is limited as stated herein.

6.2 The Company recommends that the Client perform due diligence and seek appropriate insurance coverage from a third-party provider for any high-value, fragile, or irreplaceable items, as the Company cannot accept responsibility for such goods unless damage is caused by the Company’s negligence.

6.3 The Client agrees that the Company will not be liable for any damage to goods that are not insured by the Client, or for damages to goods packed by the Client in a manner deemed insufficient or improper.

7. Cancellation and Rescheduling

7.1 The Client must provide at least 48 hours' notice to cancel or reschedule a booking. Failure to provide such notice will result in the forfeiture of the deposit.

7.2 The Company reserves the right to cancel or reschedule any move at its discretion due to unforeseen circumstances, including but not limited to adverse weather, vehicle failure, or other factors outside the Company’s control. In such instances, the Company will make reasonable efforts to notify the Client and reschedule the services at no additional charge.

7.3 Any additional services requested by the Client, including delays, changes in scope, or extra work not covered in the original agreement, may result in additional charges, which will be invoiced to the Client accordingly.

8. Defamation and Online Conduct

8.1 The Client agrees not to defame, disparage, or make any false, misleading, or defamatory statements about the Company, its employees, or its services, whether in writing, orally, via social media, on review websites, or through any other public or private communication channel.

8.2 Any defamatory or false statements made by the Client about the Company may result in legal action for defamation. The Client agrees to indemnify the Company against any claims, damages, losses, legal fees, and reputational damage arising from such conduct.

8.3 The Company reserves the right to take legal action against the Client for any statements made that are deemed defamatory or damaging to the Company’s reputation, whether on social media, review sites, or any other online or offline platforms.

9. Indemnity

9.1 The Client agrees to indemnify and hold harmless the Company, its directors, employees, agents, and subcontractors from and against any and all claims, actions, damages, losses, liabilities, costs, or expenses (including legal fees) arising out of or in connection with:

- The Client’s failure to properly pack and secure items for transport.

- Damage to property, including the Client’s home or any third-party property, caused by the Client’s negligence or failure to take appropriate precautions.

- Any claims arising from the Client’s breach of this Agreement, including defamation or damage to the Company’s reputation.

10. Force Majeure

10.1 The Company shall not be held liable for any failure to perform or delay in performance of its obligations under this Agreement where such failure or delay is caused by events beyond the Company’s reasonable control, including, but not limited to:

- Natural disasters (e.g., floods, fires, earthquakes).

- Acts of terrorism, war, or civil unrest.

- Labour strikes, vehicle failure, or other logistical issues.

- Government action or any other events or circumstances beyond the Company’s control.

10.2 In such circumstances, the Company will make reasonable efforts to notify the Client and reschedule the services.

11. Governing Law and Jurisdiction

11.1 This Agreement shall be governed by and construed in accordance with the laws of England and Wales.

11.2 Any dispute arising out of or in connection with this Agreement shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Data Protection and Privacy

12.1 The Company is committed to protecting your privacy and complying with the Data Protection Act 2018 and the General Data Protection Regulation (GDPR). The Company will only collect, store, and process personal data necessary for the provision of services. Personal information will not be shared with third parties without the Client’s consent, except where required by law.

Acknowledgement

By confirming the booking, the Client acknowledges that they have fully understood the scope of services being provided, including but not limited to their responsibility for packing and securing items, the Company’s limitations of liability, the exclusions of liability, and the terms set forth in this Agreement.