Privacy Policy

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Effective Date: 31st January 2025

At Brighton Moving Company, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our services or visit our website. By using our website or services, you agree to the collection and use of your information in accordance with this policy.

1. Information We Collect

We collect personal data when you interact with our website, request a quote, book our services, or communicate with us. The types of information we collect include:

- **Personal Identification Information**: Name, email address, phone number, and billing information (such as payment details if applicable).

- **Job-related Information**: Details about your move, including the type of items to be moved, locations, preferred dates, and special requirements.

- **Technical Data**: When you visit our website, we may collect technical data such as your IP address, browser type, device type, and how you interact with our site.

 2. How We Use Your Information

We use your personal information to:

- **Provide our services**: To process your booking, provide removals, and deliver your requested services (including providing you with quotes and updates about your move).

- **Customer Support**: To communicate with you regarding your move, respond to inquiries, and offer customer support.

- **Marketing & Updates**: We may occasionally send you promotional offers, updates, or other relevant information. You can opt out of these communications at any time by contacting us or using the unsubscribe option in our emails.

- **Improve our Website & Services**: We use technical data to improve user experience on our website, analyze trends, and gather aggregate data to improve our service offerings.

3. Sharing Your Information

We take your privacy seriously and will never sell your personal data to third parties. However, we may share your information in the following circumstances:

- **With Service Providers**: We may share your data with trusted third-party service providers (such as payment processors or email services) who assist us in running our business, provided they agree to maintain the confidentiality of your information.

- **For Legal Compliance**: If required by law, we may disclose your personal data to comply with legal obligations, protect our rights, or investigate fraud.

 4. Data Security

We take appropriate measures to protect your personal data from unauthorized access, disclosure, alteration, and destruction. These measures include encryption, secure storage solutions, and strict access controls.

However, please note that no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security.

 5. Your Rights

Under the **General Data Protection Regulation (GDPR)**, you have the following rights regarding your personal data:

- **Right to Access**: You have the right to request a copy of the personal information we hold about you.

- **Right to Rectification**: You can ask us to correct any inaccuracies in your personal information.

- **Right to Erasure**: You have the right to request the deletion of your personal data under certain circumstances.

- **Right to Restriction**: You may request the restriction of processing your personal data under specific conditions.

- **Right to Data Portability**: You have the right to receive your personal data in a structured, commonly used format and to transfer it to another data controller.

- **Right to Object**: You have the right to object to our processing of your personal data for direct marketing purposes.

To exercise any of these rights, please contact us using the details in section 9 below.

 6. Cookies

Our website may use cookies to enhance your experience and track activity on the site. Cookies are small files stored on your device that help us remember your preferences and analyze how visitors interact with our website. You can choose to disable cookies in your browser settings, but this may impact your experience on our website.

For more details on how we use cookies, please refer to our **Cookie Policy**.

7. Third-Party Websites

Our website may contain links to third-party websites. These external sites have their own privacy policies, and we are not responsible for their practices. We encourage you to review the privacy policies of any third-party websites before providing them with personal information.

 8. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the effective date will be updated accordingly. We recommend reviewing this policy periodically to stay informed about how we are protecting your data.

 9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please don’t hesitate to contact us